Refund policy
We do not offer Return or Refund for any reason.
Exchange Policy
We take utmost care in crafting and packaging our jewellery. However, in the rare case that you receive a damaged product, we are happy to offer an exchange under the following conditions:
• Exchange requests must be raised within 3 days of the product being delivered.
• Exchanges are applicable only for damaged items. We do not offer exchanges for reasons such as change of mind, styling preference, or incorrect selection.
• A clear, unedited unboxing video is mandatory. The video should be recorded from the moment the sealed parcel is opened and must clearly show the damage.
• The unboxing video and exchange request must be shared with us within 3 days of delivery via our official contact channel.
• Exchanges are subject to product availability. In case the same product is unavailable, an alternative of equal value may be offered.
• The product must be unused, unworn, and returned in its original packaging with all tags intact.
• Any item showing signs of wear, alteration, or tampering will not be eligible for exchange.
• Once the returned product is received and inspected, the exchange will be processed accordingly.
• No refunds are provided for exchanged items.